Privacy Policy

Santo and Rini Pty Ltd is committed to protecting and maintaining your privacy in accordance with applicable privacy laws. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.santoandrini.com.au (the “Site”). This Privacy Policy also sets out how you can contact us to access or correct your personal information, ask questions or make a complaint.

PERSONAL INFORMATION WE COLLECT

The type of personal information we collect will vary depending on the nature of your dealings with us. At all times we try to only collect the personal information that we need for the particular business activity and/or function we are carrying out. The main way we collect personal information about you is when you give it to us. This is generally:

• when you register with us;
• when you complete transactions with us;
• over the telephone (for example, when you contact us or we contact you);
• via our Site (for example, when you complete the online ‘Contact Us’ form on our Site, when you register for an account with us, when you complete transactions with us);
• when you write to us;
• when you participate in promotional or marketing campaigns, promotions and competitions administered by us or our representatives.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When you visit our Site, we also collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We will only use or disclose personal information for the purpose for which we collected it (primary purpose), a purpose related to the primary purpose, where required or permitted by law or where you have consented to such use or disclosure. The main purposes for which we may collect, use or disclose personal information include:

• to supply goods and services to you;
• to improve on the range of our offerings;
• conducting competitions or promotions;
• investigating or addressing a request, enquiry or complaint you have made;
• providing you with news or information about our goods and services;
• conducting research aimed at improving our products or campaigns;
• sending marketing or promotional material about our products or offers that we consider you may be interested in;
• maintaining and keeping our records up to date and accurate;
• verifying your identity; and
• to maintain, secure, operate and/or improve our websites and services and your experience when using them.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. The main instances where we may disclose personal information to third parties include:

• to external service providers, such as service providers who assist us in providing this Site to you, in supplying goods and services, in our day to day operations, fulfilment service providers, logistics services providers, marketing service providers, mailing houses, IT service providers, payment gateway services providers, services providers that host our website servers and databases, so they can provide the services we have contracted to them.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use delivery providers such as Sendle to deliver goods to you.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES AND ACCESS TO PERSONAL INFORMATION

If you want to:

• know what personal information we or our third party services providers hold about you or gain access to this personal information;
• update or correct any personal information we or our third-party service providers hold about you;
• request that we or our third party services providers cease using your personal information for any or all of the purposes described in this Privacy Policy,

you may do so by contacting us through the contact information below.

When you make contact with such a request, we will take steps to ensure that your personal information is updated, you are provided with access to your personal information and/or your query is otherwise addressed within a reasonable period after your request is received. To protect the security of your personal information, you may be required to provide identification before your personal information is updated, or access is provided to your personal information.

If you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@santoandrini.com.au or by mail using the details provided below:

GPO BOX 1487, Sydney, NSW, 2001, Australia